There are a handful of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll always find no matter which company you select is a trouble ticket system. It is the least complicated communication method for different reasons. In case no customer support team representative is available at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will invariably be received. Besides, you can copy and paste large pieces of info without needing to worry about printing errors, and in case a particular problem needs more time to be resolved or a number of replies need to be exchanged, all the info will be in one and the same place, so either party can always see the comments supplied by the other one. The downside of using tickets to contact your hosting provider is that they are often separate from the hosting platform, which suggests that if you have to supply info or to adhere to directions, you’ll have to use no less than two separate admin interfaces and this number could increase if you’d like to administer a handful of domains. In addition, a lot of hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Cloud Website Hosting

In contrast with what you may find with plenty of other hosting companies, the ticketing system that we’re using with our cloud website hosting is part of the Hepsia Control Panel, which is included with all accounts. You will not need to memorize several login names and passwords, as you’ll be able to manage your tickets and the web hosting account itself in one place. So, in case you have a query or come across an issue, you can contact our customer service staff members instantly. Our system features a smart search functionality. This goes to say that even if you’ve opened a vast number of tickets over the years, you will be able to find the one that you need without difficulty. Plus, you can read knowledge base recommendations for dealing with common predicaments.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with us and you would like to get in touch with our client care staff representatives, you will be able to post a trouble ticket directly from your Hepsia Control Panel instead of using a completely different help desk support platform as you will have to do with the majority of hosting providers on the marketplace. Our integrated ticketing system will enable you to submit a new ticket without any hassle and to go through older tickets using a smart search box. Also, you will be able to browse the relevant knowledgebase articles that our system will present you with based on the problem category that you select for your new ticket. You can accomplish all of these activities without logging out of your Hepsia Control Panel at any time, which implies that if you face any predicament or have a question, you can get in touch with our technicians and resolve the particular issue in no more than 1 hour via one platform.