Integrated Ticketing System in Cloud Website Hosting
In contrast with what you may find with plenty of other hosting companies, the ticketing system that we’re using with our cloud website hosting is part of the Hepsia Control Panel, which is included with all accounts. You will not need to memorize several login names and passwords, as you’ll be able to manage your tickets and the web hosting account itself in one place. So, in case you have a query or come across an issue, you can contact our customer service staff members instantly. Our system features a smart search functionality. This goes to say that even if you’ve opened a vast number of tickets over the years, you will be able to find the one that you need without difficulty. Plus, you can read knowledge base recommendations for dealing with common predicaments.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with us and you would like to get in touch with our client care staff representatives, you will be able to post a trouble ticket directly from your Hepsia Control Panel instead of using a completely different help desk support platform as you will have to do with the majority of hosting providers on the marketplace. Our integrated ticketing system will enable you to submit a new ticket without any hassle and to go through older tickets using a smart search box. Also, you will be able to browse the relevant knowledgebase articles that our system will present you with based on the problem category that you select for your new ticket. You can accomplish all of these activities without logging out of your Hepsia Control Panel at any time, which implies that if you face any predicament or have a question, you can get in touch with our technicians and resolve the particular issue in no more than 1 hour via one platform.