Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • We provide a one–hour response warranty for every ticket or email that you submit to the customer support staff. We will speedily reply to all typical questions and forward right away the matter to our server administrators in case further assistance is needed. If you order our Optional Admin Services package, we will perform any of the included server management services at a time that has been discussed with you earlier.

  • Top quality support service

  • A Top–Quality Tech Support Service

  • We’ll be available to you round–the–clock to respond to any questions that you may have connected with our Site Control Panel and any of the apps that we have preinstalled for you on the dedicated server. In case you also require assistance tackling server management procedures, take advantage of our Optional Admin Services package, which includes backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and problem troubleshooting procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Site Control Panel is preinstalled for every dedicated server. Among its functionalities is a rather convenient integrated knowledgebase that will guide you step by step on how to use it. Most help articles also video versions which demonstrate all the tasks that you can carry out in a very illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each section of the Site Control Panel.