Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • You will find nearly all the answers to your questions in the intuitive Help section integrated into your Site Control Panel. It boasts an immense repository with commonly asked questions and exhaustive how–to articles contributed by our practiced customer support team.

  • Top quality support service
  • Instructional Video Clips

  • If you’d like to see how a task is accomplished or how a problem is fixed, instead of just reading about it, then have a look at our collection of step–by–step video tutorials. They cover many different topics and will help you quickly learn how to work with the Site Control Panel.

  • Intuitive help center
  • A One–Hour Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24/7/365 customer support service and a 1–hour support ticket response time guarantee. Our well–trained customer service technicians will be online 24–7–365 to respond to your enquiries and to take care of any problem that you could possibly chance upon. Simply submit a trouble ticket from the Help section and we’ll reply to you straight away.