If you are a site owner, a problem might always emerge and it does not necessarily need to be connected with the hosting service. For instance, something could go wrong when you update a web app or some crucial content may be edited or erased incidentally. Regardless of what the essence of the problem is, you’ll need to touch base with the customer care team and request them to recover a backup or to help you resolve the problem that you’re having. How promptly they will do it will predetermine the amount of time that your websites will be unreachable. For some sites like community sites or online shopping portals, a continuous inaccessibility often means losing visitors and cash. Having said that, it is very important for you to use the services of a web hosting company that offers not only a good customer care service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Website Hosting

Our cloud website hosting come with a 1-hour reply guarantee, which goes to say that regardless of what query or obstacle you might have, we’ll always be there to lend a hand. As a matter of fact, it rarely takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both technical and sales matters. Our customer service staff reps are available 24-7, even on weekends and holidays, so you will get immediate assistance whenever you need it. We are aware of just how priceless time can be, so by the time we reply to your support ticket or e-mail, we’ll have enquired into the issue and, in case we haven’t sorted it out, we will give you more details on what you have to do on your end, when the circumstances demand this. With our support services, you can rest assured that there will be somebody to help you out straight away, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a tech support ticket from your hosting Control Panel or send an email regarding your semi-dedicated server, you’ll have a reply within less than sixty minutes. You can touch base with us whenever you need in regard to general, technical or billing matters and due to the fact that we are available to you 24 hours a day, 7 days a week, 365 days a year, you’ll always receive assistance right on time. Depending on the specific issue or question, we will provide you with more info, solve the problem if it’s been caused by something that is within our reach or inform you how to proceed if you have to tweak a certain setting for an Internet application that we do not have access to. You can just forget about waiting around for a whole day for each single reply. In fact, in most cases we answer emails and tickets within no more than twenty-twenty five minutes.