Being able to communicate with your cloud website hosting supplier any time you have any kind of questions or experience any troubles is very important and how quickly they'll reply and react is often crucial, particularly if your site is business-oriented, as longer downtime can often mean losing potential customers. The support options are also an easy way to identify genuine providers from resellers. The second typically answer just to e-mail messages or support tickets and you'll need to wait for a whole day or longer so as to get an answer. If your problem requires a couple of replies, you'll end up losing several days to get a problem resolved. Using a genuine and reliable web hosting provider, you will be in a position to get in touch with the support team at any time and get a prompt response no matter what the problem or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Cloud Website Hosting

We provide 24/7 billing, customer and technical support for all our cloud website hosting. Even if you aren't our client yet and you have questions, we can give you a hand without delay and provide the necessary information, in order to give you a choice to make the best decision when you buy your new web hosting account. We're available at any moment, including holidays and weekends, and we provide multiple options for communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we now have multiple phone numbers worldwide, so that you are able to call the one which is closer to you. The max response time for the e-mail messages and your tickets is 1 hour. The typical response time is around 15-20 minutes, which means that you can forget about waiting for days to receive support for any task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

You will be able to try out our support services even before you aquire a semi-dedicated server account from us since we have telephone and online chat support for billing, pre-sales and common queries. Our representatives can assist you to choose the perfect package or give you info about our servers, in order to confirm whether the system requirements for your web sites are met. When you're an existing client, you also have the option to contact us through e-mail or via our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We warrant that any time you use these two ways of contact, you will get a response within no more than an hour and that’s 24/7, including weekends and public holidays. In case you've used the hosting services of other suppliers, even large ones, you can compare the response time considering that it usually takes an entire day for them to address a support ticket.

24/7 Customer Support in VPS Servers

Every VPS server plan that we provide features 24/7 customer and tech support, so in case you encounter any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us at any time, even weekends and holidays. For your benefit, we provide different methods of communication - phone support with a couple of local numbers around the world, live chat, e-mail messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems because it is easier to track what is going on. The maximum warranted reply time for all the emails and tickets is an hour, however it rarely takes that long to get assistance. When you acquire the Managed Services upgrade that we provide, our admins will also support you with any third-party software matters.

24/7 Customer Support in Dedicated Servers

All dedicated server plans that we provide come with 24/7 support through various methods of communication and with a 1-hour maximum response time warranty. If you want to learn more about the plans or you have various general or billing questions, you are able to phone one of the local numbers that we have globally or you can use our live chat service and talk to a live representative. For solely tech issues which require the help of a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an email message, because all of these channels are more appropriate to keep track of a particular issue. The response time for them rarely is more than half an hour, which means that you can forget about having to wait for an entire day so as to get assistance. Our support service is available for any server-related matters, including the pre-installed software. If you'd like to receive help with third-party applications, you can consider ordering the Managed Services upgrade that we supply for all of the packages.